We hope every customer is satisfied with their purchase of ceramic tableware. If you are not satisfied with the goods received, you can apply for a return according to the following return policy.
Company Information
Company Name: EXCELLENTIA SALES UK LTD Operating Address: United Kingdom Business Type: Retail of Ceramic Tableware
This return policy applies to ceramic plates, bowls, tableware sets, tea sets, and other related products purchased through the EXCELLENTIA SALES UK LTD official website.
Return Period
Customers can contact us to apply for a return within 30 days of receiving the goods.
When applying for a return, please provide:
Order Number Name used when purchasing Contact Email Reason for Return Photos of the product (if applicable)
After receiving your return request, we will provide you with the subsequent return process and return address information.
Returns of Opened Goods
We accept returns of opened goods under certain circumstances.
Even if the ceramic tableware has been opened, customers can still contact us to apply for a return if the item meets the following conditions:
The item is not visibly damaged. The item does not affect resale. All accessories, packaging, and attachments are retained as completely as possible.
Items damaged due to improper use, impact, breakage, or human error may not be eligible for return.
If you are unsure whether the item qualifies for return, please contact us to confirm.
Return Process
Steps to apply for a return:
Step 1: Contact Us
Customers need to submit a return request through the contact information provided on the website.
Please provide your order information so we can confirm the order.
Step 2: Return Address
Address: 114 Grove Crescent, Croxley Green, Rickmansworth, England, WD3 3JU
Please do not send items directly to an unconfirmed address, as this may cause delays in return processing.
Step 3: Returning the Goods
Customers should return the goods to the provided return address.
Customers are advised to keep:
The tracking number
The shipping receipt
to track the return shipment status.
Returned Goods Requirements
Returned goods should:
Include all items in the order
Keep the goods in their original packaging as much as possible
Avoid any man-made damage
Include any accessories (if any)
Ceramic products are fragile; please pack them appropriately during return shipping to avoid further damage.
Refund Policy
After receiving the returned goods, we will check their condition.
Once the return is approved, we will process the refund using the original payment method.
Refund Processing Time:
After the refund is approved, it will usually be submitted within 3 business days.
The actual arrival time may vary depending on:
Bank processing time
Payment institution processing procedures
Damaged Goods or Incorrect Orders
If you receive:
Damaged goods
Incorrect goods
Missing items
Please contact us as soon as possible.
Please provide:
Order Number Product Photo Problem Description
We will assist in resolving the issue based on the specific circumstances.
Return Shipping Information
If the return is due to personal reasons (e.g., dislike, incorrect purchase, size or style not as expected), the customer may be responsible for the return shipping costs.
If the return is due to product quality issues, shipping damage, or order errors, we will provide appropriate solutions based on the specific circumstances.
