Welcome to EXCELLENTIA SALES UK LTD. We value your privacy and are committed to protecting the personal information you provide while browsing our website, purchasing ceramic tableware, and using our services.
This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights under applicable data protection laws.
Company Information
Company Name: EXCELLENTIA SALES UK LTD Business Type: Retail of ceramic tableware and kitchenware Business Scope: Sales of ceramic plates, bowls, tableware sets, tea sets, and other household dining supplies.
By visiting our website or purchasing our products, you acknowledge that you have read and understood the information processing methods described in this Privacy Policy.
Information We Collect
To provide product sales, order processing, and customer service, we may collect the following types of information:
(1) Information You Voluntarily Provide
When you make a purchase, fill out an order, or contact us, we may collect:
Name Email address Phone number Shipping address Billing information Order information Your inquiries or feedback to us
(2) Automatically Collected Information
When you visit our website, we may automatically collect some technical information, such as:
IP address Browser type Device information Website access records Page browsing history Website usage data
This information is primarily used to improve website operation, optimize user experience, and maintain website security.
How We Use Your Information
The information we collect may be used for the following purposes:
Processing and completing your orders Arranging product delivery Providing customer support services Responding to your inquiries and requests Sending necessary information such as order confirmations and delivery notifications Improving website functionality and shopping experience Preventing fraud, unauthorized transactions, or other risky behaviors Complying with applicable laws and regulations
We will only use your personal information to the extent necessary to provide the services we provide.
Payment Information Processing
To ensure a secure and reliable payment process, we use third-party payment services to process online transactions.
Our payment service providers may process your payment-related information, including payment card information, transaction information, and necessary security verification data, in accordance with their privacy policies.
We do not directly store your complete bank card number or payment account password.
Payment information processing may involve:
Payment transaction verification
Transaction risk assessment
Payment security management
Preventing unauthorized payment activities
Cookie Technology
Our website may use cookies and similar technologies to help us:
Remember user preferences
Analyze website visits
Improve website functionality
Provide a better browsing experience
You can manage or delete cookies through your browser settings. However, please note that some website functions may be affected if cookies are disabled.
Information Sharing
We will not sell, rent, or trade your personal information.
We may share limited information with necessary third parties in the following circumstances:
Service Providers
For example:
Payment processing service providers
Delivery and logistics service providers
Website operation and technical service providers
Customer service support service providers
These third parties may only use your information to the extent necessary to provide the relevant services.
Legal Requirements
If required by law or regulation, or to protect our legitimate rights, customer rights, and website security, we may disclose relevant information in accordance with the law.
Data Storage and Protection
We take reasonable technical and administrative measures to protect your personal information from unauthorized access, modification, disclosure, or loss.
Your personal information will be retained for the period necessary to provide the services and managed in accordance with applicable UK and European data protection regulations.
When personal information no longer requires business or legal retention, we will take appropriate measures to delete or anonymize it.
Your Data Protection Rights
Under applicable data protection laws, you may have the following rights:
To inquire about your personal information held by us
To request correction of inaccurate information
To request the deletion of your personal information
To restrict or object to certain information processing methods
To request a copy of your personal data
To withdraw your previously provided consent (if applicable)
To exercise these rights, please contact us using the contact information provided.
Children’s Privacy
Our products and website are primarily aimed at general consumers and families.
We do not knowingly collect personal information from minors without their guardian’s consent. If you believe we may have collected such information, please contact us and we will take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy policies, content, or data processing methods of third-party websites. We recommend that you review their privacy policies before accessing them.
Privacy Policy Updates
We may update this Privacy Policy based on business changes, legal requirements, or service needs.
Any updated version will be published on the website, indicating the latest effective date.
Thank you for your trust in EXCELLENTIA SALES UK LTD. We will continue to strive to protect your privacy and provide you with a safe and reliable shopping experience.
